1. Introduction
Welcome to ORNALE, a brand owned and operated by HINESTA LIFESTYLE PRIVATE LIMITED.
We aim to provide high-quality clothing for Women, Men, and Kids through our Manufacturing, Wholesale, and Retail operations.
This Refund & Return Policy outlines the terms for returns, exchanges, and refunds.2. Eligibility for Returns
Customers can request a return if:
- The product is unused, unworn, and in original condition
- All tags and packaging are intact
- Return request is raised within 7 days of delivery
3. Non-Returnable Items
The following items are not eligible for return:
- Used or washed products
- Products without original tags
- Customized or altered items
- Innerwear or hygiene-sensitive items
- Clearance / sale items (if marked non-returnable)
4. Return Process
To initiate a return:
- Contact us at [Add Email / WhatsApp]
- Share:
- Order ID
- Product details
- Reason for return
- Our team will verify and approve the request
- Arrange reverse pickup or provide return address
5. Exchange Policy
- Exchanges are allowed for size or defective products
- Subject to stock availability
- If unavailable, refund will be processed
6. Refund Policy
Refunds will be processed in the following cases:
- Damaged or defective product
- Wrong product delivered
- Approved return request
Refund Method:
- Prepaid Orders: Refund to original payment method
- COD Orders: Refund via bank transfer / UPI
Timeline:
- Refund initiated within 5 working days after product inspection
7. Reverse Shipping Charges
- Free return: If product is defective or incorrect
- Customer pays: For size or preference-based returns
8. Damaged or Incorrect Product
If you receive a damaged or wrong item:
- Report within 48 hours of delivery
- Provide photos/videos as proof
9. Order Cancellation
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not allowed
10. Wholesale Orders
- Bulk/wholesale orders are non-returnable and non-refundable, unless agreed in writing
11. Contact Information
For return & refund queries:
HINESTA LIFESTYLE PRIVATE LIMITED
Brand: ORNALE
Managing Director: Kamlesh Bhavsar
Pune
care@ornale.com
+91 91450 17901
By purchasing from ORNALE, you agree to this Refund & Return Policy.