General Information
1 What is Ornale Jewellery?
Ornale Jewellery is a premium online jewellery brand owned by Ornale Jewellery Private Limited, offering a wide range of fine diamond, gold, silver, and gemstone jewellery inspired by India’s rich tradition and modern elegance.
2 Where is Ornale Jewellery based?
Our registered corporate office is located in India. All jewellery is designed, curated, and shipped directly from our authorized manufacturing and distribution centers.
3 Do you have a physical store?
Currently, Ornale Jewellery operates as an exclusive online store. However, our jewellery can be experienced through authorized exhibitions and partner pop-ups across select cities in India. Details will be shared on our website and social media channels.
Orders & Payments
1 How can I place an order?
You can place an order directly on our website at www.ornale.com.
- Browse through our collections.
- Select your preferred product and size.
- Add to cart and proceed to checkout.
- Complete your payment securely using any of our approved methods.
2 What payment methods do you accept?
We accept the following secure payment modes:
- Credit/Debit Cards (Visa, Mastercard, RuPay, Maestro)
- Net Banking
- UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
- Wallets and EMI (where available)
- International Cards (for global customers)
All transactions are SSL encrypted and processed through secure payment gateways.
3 Can I modify or cancel my order?
Orders may be modified or canceled within 12 hours of placing them, provided they haven’t been shipped.
Custom-made or engraved jewellery orders cannot be canceled once production begins.
Please contact care@ornale.com immediately for assistance.
4 What happens if my order fails but the amount is deducted?
If your payment is debited but the order is not confirmed, the amount will be automatically refunded to your original payment method within 5–7 business days.
Shipping & Delivery
1 Do you offer free shipping?
Yes, we offer free standard shipping on all domestic orders above ₹5,000.
A nominal fee applies for orders below that amount.
2 How long does delivery take?
Orders are typically delivered within 3–7 business days across India.
Custom or made-to-order designs may take 7–15 business days depending on complexity.
International deliveries may take 10–20 business days.
3 How can I track my order?
Once shipped, you will receive an email/SMS with your tracking number and courier link.
You can also log in to your account and view “My Orders” for real-time tracking.
4 What should I do if my package is delayed or lost?
If your parcel is delayed, tampered with, or lost, please contact our support team within 24 hours of the expected delivery date.
We will coordinate with the logistics partner and provide a resolution as per our Shipping Policy.
Returns, Exchanges & Refunds
1 What is your return policy?
We offer a 7-day return window for eligible jewellery that is unused, undamaged, and returned in original packaging with tags and certificates.
Custom, engraved, or personalized products are not eligible for return unless defective.
Full details are available in our Return & Exchange Policy.
2 How do I initiate a return or exchange?
Please email care@ornale.com within 7 days of receiving the order, including:
- Order ID
- Reason for return
- Product photos (if applicable)
Once approved, we will schedule a pickup and process your refund or replacement.
3 How long does it take to receive my refund?
After successful inspection of the returned product, refunds are processed within 7–10 business days via the original payment method.
4 What if my product is damaged on arrival?
If your product is damaged or defective upon delivery, please inform us within 24 hours with photos or videos of the packaging and item.
We will arrange a free replacement or refund as per our policy.
Product Information
1 Are all products genuine?
Yes. All Ornale Jewellery pieces are 100% authentic, certified, and hallmarked as per BIS and international standards.
Each product is accompanied by a certificate of authenticity.
2 Are the stones and diamonds real?
Absolutely. We use only real, ethically sourced diamonds, gemstones, and precious metals.
Detailed specifications are mentioned in each product description.
3 Can I customize a design?
Yes. Ornale offers bespoke jewellery services. You can send us your design concept or reference image at care@ornale.com and our designers will assist you with a personalized quote and timeline.
Product Care & Maintenance
1 How should I care for my jewellery?
- Store each piece separately in a soft pouch.
- Avoid exposure to perfumes, lotions, and moisture.
- Clean gently using a soft cloth.
- For long-term brilliance, schedule a professional polish every 6–12 months.
2 Do you offer repair or resizing services?
Yes, we offer resizing, polishing, and minor repairs for most jewellery pieces.
Charges depend on material and work complexity. Please contact care@ornale.com for assistance.
Gift & Packaging
1 Do you offer gift wrapping?
Yes. Complimentary gift packaging is available for most items.
You may also include a personalized message during checkout.
2 Do you offer gift cards?
Yes, digital and physical gift cards are available in various denominations and can be redeemed directly on our website.
Security & Privacy
1 Is my personal information safe?
Yes. We strictly adhere to data protection laws and maintain end-to-end encryption of your information.
Full details can be found in our Privacy Policy.
2 Do you share my information with third parties?
We do not sell or trade your personal information. However, we may share limited data with trusted partners strictly for order fulfillment, logistics, and payment processing.
Promotions & Offers
1 How can I know about upcoming sales?
Subscribe to our newsletter or follow us on social media to receive updates about seasonal sales, exclusive offers, and new launches.
2 Can I use more than one promo code per order?
Only one promo or discount code can be applied per order, unless stated otherwise in the offer terms.
Legal & Compliance
1 Are your prices inclusive of taxes?
Yes. All prices shown on our website are inclusive of applicable taxes (GST in India). International orders may attract local import duties.
2 How do you handle disputes or grievances?
In case of disputes, you may write to care@ornale.com.
All matters shall be governed by the laws of India and subject to the jurisdiction of courts in India.
3 Can Ornale modify these FAQs?
Yes. Ornale Jewellery reserves the right to update or modify this FAQ page at any time without prior notice.
All updates will be reflected on this page with a revised “Last Updated” date.
Contact Us
For any further assistance, please reach out to our customer service:
📧 care@ornale.com
🏢 Ornale Jewellery Private Limited
🌐 www.ornale.com
Business Hours:
🕙 Monday to Saturday – 10:00 AM to 7:00 PM
📦 Closed on Sundays and Public Holidays