Welcome to Ornale Jewellery, a brand owned and operated by Ornale Jewellery Private Limited (“Company,” “we,” “our,” or “us”).
These Terms & Conditions (“Terms”) govern your use of our website www.ornale.com, including all related subdomains, online stores, and any services, features, or content offered (collectively, the “Website”).
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please refrain from using our Website or services.
Definitions
- “Customer” / “User” / “You” means any person accessing, browsing, or purchasing from the Website.
- “Product(s)” means jewellery, accessories, or any other items offered for sale on our Website.
- “Service(s)” refers to any digital or physical service provided by Ornale Jewellery, including delivery, customization, and customer support.
Eligibility
By using this Website, you represent that you:
- Are at least 18 years of age or accessing under the supervision of a parent/guardian.
- Have the legal capacity to enter into a binding contract under applicable law.
- Will use this Website only for lawful purposes and in compliance with these Terms.
Use of the Website
You agree not to use the Website for:
- Any unlawful, fraudulent, or harmful activity.
- Uploading, posting, or transmitting material that violates intellectual property or privacy rights.
- Interfering with the Website’s operation or security.
- Collecting data or attempting to hack or bypass security measures.
Violation of these Terms may result in suspension or termination of your access to the Website without prior notice.
Product Information
We make every effort to ensure that product descriptions, images, prices, and details are accurate. However:
- Minor variations in color, design, or finish may occur due to photography and screen settings.
- All product weights and dimensions are approximate.
- Ornale Jewellery reserves the right to modify, discontinue, or replace any product without prior notice.
Pricing and Payment
- All prices on the Website are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
- We reserve the right to change prices at any time without notice.
- Payments must be made through authorized and secure payment gateways listed on our Website.
- Orders are processed only after successful payment confirmation.
- In case of pricing or typographical errors, we reserve the right to cancel the order and refund the amount.
Order Acceptance and Cancellation
- Orders placed through the Website are subject to acceptance by Ornale Jewellery.
- We reserve the right to cancel or refuse any order due to:
- Product unavailability,
- Payment issues,
- Pricing errors, or
- Suspected fraudulent activity.
- Once shipped, orders cannot be canceled. For cancellation before dispatch, refer to our Return & Exchange Policy.
Shipping and Delivery
- We deliver across India and selected international locations (where available).
- Delivery times vary based on the product type and location. Estimated delivery timelines are provided during checkout.
- Delays caused by courier services, weather, or external factors are beyond our control.
- Ownership of the product transfers upon full payment and dispatch.
Return, Exchange & Refund Policy
Please refer to our detailed Return & Exchange Policy, available on our Website, for information regarding returns, exchanges, and refunds.
We reserve the right to refuse returns that do not comply with the stated conditions.
Customization and Engraving
- Custom-made or engraved jewellery orders are processed only after written confirmation from the customer.
- Such items are non-refundable and cannot be exchanged unless found defective upon delivery.
- The Company retains the right to use customized designs for promotional purposes unless explicitly restricted by the customer in writing.
Intellectual Property Rights
- All content on this Website—including images, logos, text, graphics, product designs, videos, icons, and software—is the intellectual property of Ornale Jewellery Private Limited.
- Unauthorized copying, distribution, modification, or reproduction of any content is strictly prohibited.
- Use of any content from Ornale Jewellery without written consent will result in legal action.
User Content and Reviews
- Users may submit reviews, feedback, or comments on our Website.
- By submitting content, you grant Ornale Jewellery a non-exclusive, royalty-free, perpetual right to use, reproduce, publish, or display such content.
- Content that is defamatory, abusive, obscene, or violates third-party rights may be removed without notice.
Third-Party Links and Services
- Our Website may include links to third-party websites for convenience.
- Ornale Jewellery is not responsible for the content, privacy policies, or practices of third-party sites.
- Use of third-party services is subject to their respective terms and policies.
Limitation of Liability
To the maximum extent permitted by law:
- Ornale Jewellery shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website or purchase of products.
- We do not guarantee uninterrupted, error-free, or virus-free operation of the Website.
- In no case shall our liability exceed the total value of the product purchased.
Indemnification
You agree to indemnify and hold harmless Ornale Jewellery Private Limited, its directors, employees, and affiliates from any claims, losses, or damages arising from:
- Your breach of these Terms,
- Violation of any law, or
- Misuse of the Website or services.
Privacy Policy
Your privacy is important to us.
Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.
Use of the Website implies acceptance of the Privacy Policy.
Force Majeure
We shall not be held liable for delays or failure to perform our obligations due to causes beyond our reasonable control, including acts of nature, government restrictions, strikes, or internet failures.
Termination
We may suspend or terminate your access to the Website at any time, without notice, if we believe you have violated these Terms or applicable laws.
Upon termination, your right to use our Website will immediately cease.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject exclusively to the jurisdiction of the courts in India.
Amendments to Terms
We may modify or update these Terms from time to time.
Revised Terms will be posted on this page with an updated “Effective Date.”
Your continued use of the Website after such changes constitutes acceptance of the revised Terms.
Contact Information
For any questions or complaints regarding these Terms & Conditions, please contact:
📧 care@ornale.com
🏢 Ornale Jewellery Private Limited
🌐 www.ornale.com
© 2025 Ornale Jewellery Private Limited. All Rights Reserved.
Ornale Jewellery — Grace of Tradition, Glow of Modernity.